We can ship many items to any of the 50 states, but there are a few restrictions for PO, FPO, APO, AE boxes, as well as Alaska, Hawaii & Puerto Rico Addresses.
1. Dimensional shipping limits - standard shipping to these regions are limited by the overall shipping size which include a maximum length or girth of 108 inches and maximum weight of 70 lbs.
2. Large and/or oddly shaped items may not be eligible for shipping.
3. Hazmat - certain hazmat items (including but not limited to lithium batteries) are restricted from shipping to these areas.
4. Address type - certain address types preclude shipping speeds, due to carrier capabilities.
Please allow 1 to 2 working days for processing of your order. Once your order ships, you will get a shipment notification email with the package tracking number so you can follow its progress. You can expect to receive your order within 3-30 business days once shipped.
Most of our orders are shipped via FedEx, UPS, DHL, or USPS depending on the order value and/or the weight. Each carrier has their own system for updating tracking. You can track your order on the carrier's website by entering the tracking number or pasting your number into your browser's search bar. If your item has not arrived by the estimated delivery date, allow an extra day or two then Contact Us and we will be happy to help you check the status of your shipment.
If your tracking number results in an error message on the carrier's website, or doesn't seem to have been scanned by the carrier, please open a customer support ticket so we can contact the warehouse.
We always aim to make sure our customers love our products, but if you do need to return or exchange your purchase for any reason, we’re happy to help.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.